Comprehensive IT support and managed services tailored for your business needs
We specialise in providing comprehensive IT support and managed services designed to cater to a wide range of business needs. Our offerings include a blend of onsite and remote support, outsourced IT support, proactive and reactive support, alongside cutting-edge tools like Auvik and ConnectWise Automate for network and device management.
We also provide hardware and software solutions, Microsoft Licensing, and various other services aimed at optimizing your IT infrastructure. Our approach is guided by ITIL standards, ensuring that our services are delivered with the highest level of efficiency and professionalism. Whether you’re looking for maintenance and support services, IT management, or strategic IT planning, inq. is committed to delivering customized, cost-effective solutions to manage your IT support requirements effectively.
SERVICES
Managed Services
Tailored IT Support and Proactive Managed Services for Your Business
Our managed Services deliver customised IT support and management solutions, including onsite and remote assistance, proactive network monitoring with tools like ConnectWise Automate and Auvik, and comprehensive support tailored to your business’s size and needs. Guided by ITIL standards and SLAs, our services aim to minimise downtime, enhance performance, and provide strategic insights for future IT planning, all delivered cost-effectively by our skilled technical team.
Onsite and Remote Support:
inq. provides an extensive range of technical support solutions encompassing Security, Network, Server and Desktop support. Our highly skilled technical service desk agents are available to assist with consultation, troubleshooting as well as general maintenance and offer support from Tier 1 to Tier 4. inq. offers maintenance and support services guided by SLAs designed on ITIL standards. Using a service desk tool that allows both our clients and support teams to track incidents to resolutions that includes automated notifications and escalations.
Outsourced IT Support:
inq. provides comprehensive managed support options tailored to the unique preferences of our clients. For those seeking a permanent onsite presence, we offer fully managed support with a dedicated technician stationed onsite. Alternatively, for smaller clients who prefer flexibility, we provide the option of having a technician onsite for a predetermined number of hours each week.
Irrespective of your organisation’s size, we are committed to delivering a customised, cost-effective solution to manage your IT support requirements effectively.
Irrespective of your organisation’s size, we are committed to delivering a customised, cost-effective solution to manage your IT support requirements effectively.
- Full time and part time options
- Internal staff training and development to ensure up-to-date knowledge of products
- Fully skilled and qualified
- Full HR Management
Proactive and Reactive Support:
inq. provides managed services for networks and devices through remote monitoring and management, leveraging our cutting-edge ConnectWise software. Our adept support team actively oversees all errors and notifications within your network, ensuring the timely identification of potential issues and swift resolution through proactive escalation, adhering to the ITIL Standard. Our proactive IT managed services employ a remote monitoring and management (RMM) platform by using ConnectWise Automate and Auvik that seamlessly integrate into our service desk platform, allowing continuous monitoring of your IT network’s health and performance without disrupting your employees’ activities. The robust RMM platform facilitates early detection and remediation of issues, mitigating the risk of downtime or data loss. Additionally, we generate regular reports offering insights into your IT system, including the business value and services received. These reports aid in strategic planning and budgeting for future IT expenses. We extend a range of managed services, encompassing the oversight of links, enterprise wireless networks, and servers. Our Managed Services platform utilises an enterprise-grade agent installed on your devices, enabling us to deliver diverse services.
- Remote Monitoring and Management
- Business Availability
- Desktop Management
- Mobile Device Management
- Server and Network Management
SOLUTION
Hardware and Software
At inq. We have established partnerships with numerous hardware and software vendors, guaranteeing our capability to provide hardware and address warranty concerns during the initial year.
Our proficient support team is well-equipped to aid in onsite installations into your network and seamlessly manage the migration from old hardware to new hardware. As a Microsoft Gold Partner, we can offer diverse software licensing models tailored to your specific requirements.
Server Hardware:
We standardise our server hardware on Intel and Dell’s server architecture products. This enables us to provide clients with products that are reliable and offer excellent performance as well as reducing the ling-term costs of server hardware. These solutions also include onsite warranty options ranging from one year up to five years. We are also able to provide hardware from an array of additional vendors such as HP and IBM to name a few.
Networking Components:
We provide a complete range of networking hardware including network integration and management. These products range from high-speed wireless links to managed switches and Cisco and Microtek routers.
Workstations, Laptops and Netbooks:
inq. is able to provide both branded and custom-built systems. All hardware purchased from us can optionally include standardised image development (Microsoft® OS and Office® Suite) as well as configuration and testing.
SOLUTION
Microsoft Licensing
Choose the right Microsoft licensing for your business: expert guidance and options.
Our sales team is ready to assist you in reviewing and selecting the correct Microsoft licensing based on your requirements. We Offer: Microsoft SPLA, OVS, OV, OLP and Retail license options.
Gold:
- Gold Collaboration and Content
- Gold Application Integration
- Gold Cloud Productivity
- Gold Cloud Platform
- Gold Messaging
Silver:
- Silver Small and Midmarket Cloud Solutions
- Silver Enterprise Mobility Management
- Silver Application Development
- Silver Data Analytics
